Hickory Hill
Cookie Company
Hickory Hill
Cookie Company
Hickory Hill
Cookies & Brownies

We take online orders from anywhere in the world for delivery in the US.
We do not ship outside the US... Except for Military.
We can not guarantee the freshness of your cookies if the package is sent out of the country.

We do ship to Alaska, Hawaii, Puerto Rico,
and all APO/AA, APO/AE, APO/AP, APO/FPO Boxes..
You will be charged an extra $3.00 on all your orders.

New guidelines for addressing your mail to military and civilian personnel deployed in
Operation Iraqi Freedom.
Military Shipping to APO/ AE, APO/AA, APO/AP, APO/FPO  boxes
Check Here First


Requested Delivery Dates:
Your order will  be shipped from Hickory Hill Cookie Company
to arrive on your requested delivery date. Although rare, we do not accept responsibility for
USPS failing to deliver the package according to their guaranteed number of days.
We only guarantee the delivery to the address given and not to the recipient.

Undeliverable Packages:
Any package that is unable to be delivered due to incorrect information,
or recipient is no longer at the address, which is then returned to
Hickory Hill Cookie Company, will not be refunded
and will only by re-shipped at customers request and cost.

Regarding untimely pick-up,
USPS will deliver the package at the delivery address, unless the driver determines that the
location
is not sufficiently secure. If this happens, a notice will be left for the recipient
to pick up the package at the Post Office.
If delivery does not happen and the package is not picked up, the perishable package will be
sent
back to Hickory Hill Cookie Company, will not be refunded and will only
by re-shipped at customers request and cost.

For Hospital Deliveries:
You must specify a room number. We add a special sticker to the package with a name and
room number.
We are not responsible for gifts once they arrive at the hospital.
It is solely the responsibility of the hospital to arrange delivery to a specific room.

For Hotel Deliveries:
You must specify a room number as well as provide the hotel phone number.
We add a special sticker to the package with a name and room number.
We are not responsible for gifts after they arrive to the hotel.
It is solely the responsibility of the hotel to get the package to the hotel guest.

Returns:
Our cookies are perishable we cannot take a return on any item. If an item does come back
for
any reason and needs to be re-shipped, we
WILL NOT use the same cookies
and will charge for new cookies to be used in the gift.
This is a safety issue and it is important that the recipient gets fresh cookies.

Cancellation of an order:
As soon as you place your order it's put into our schedule.
If you cancel your order, we'll be happy to return any credit card authorizations minus $5.00.
If your order has been shipped we can not refund any amount.


If your gift arrives damaged:
Although rare, sometimes cookies arrive broken or damaged,
so we ask that you retain all product and packaging for inspection and your claim must
be made within 3 days from the time the gift is received.

If you need other shipping arrangements you may email us.

Our Contact Information:
Customerservice@ HickoryHillCookieCompany.com



Attention:  Telemarketers and Sales!
Please do not call us...This is a place of business.
Please send us an email with your information and  
if we need what your selling we will call you.
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Customer Service             Shipping and Delivery           APO/FPO Delivery   


100% Satisfaction Guaranteed!
Since 2001 Hickory Hill Cookie Company has been providing gifts featuring gourmet cookies and brownies.
Our cookie and brownie gifts are without a doubt the best.
© 2001 - 2017 Hickory Hill Cookie Company logos are registered trademarks of
Hickory Hill Cookie Company, Inc.
Hickory Hill Cookie Company is located in Houston, Texas

Payment Methods: We Accept Visa, Master Card, American Express, Discover Card through PayPal.
Disclaimer: Our prices and product colors are subject to change without notice.